Frequently Asked Questions
Everything you need to know about your Album Surf order.
How long does it take to receive a custom surfboard?
Custom surfboard orders typically take between 8 to 12 weeks to complete, depending on the complexity of the shape and glassing requirements.
Do you offer international shipping?
Yes, we ship our boards and apparel worldwide. Shipping costs and delivery times vary by region and will be calculated at checkout.
What is your return policy on surfboards?
All surfboard sales are final. However, if your board arrives damaged during transit, please contact us within 24 hours of delivery to initiate an insurance claim.
Can I track my order once it has shipped?
Once your order leaves our facility, you will receive an email with a tracking number and a link to monitor your shipment's progress.
What materials do you use for your boards?
We use premium materials including high-density EPS foam, traditional PU blanks, and specialty epoxy or polyester resins to ensure maximum performance and durability.
Do you offer financing options for larger purchases?
Yes, we partner with specialized payment providers to offer flexible monthly installment plans for surfboard and equipment purchases.